Remote Support

To download remote tool only and right now, follow the link, run the program and let us know your ID via email.

Using the service:

Remote support is ready to help you. This is a way to effectively and quickly solve almost any problem related to usage of our services. After sending the request for remote support our specialist connects to your computer. He will be able to see the contents of your screen and also be able to control your mouse and keyboard. Possible problem will be then solved much faster and more effectively than via phone support.

After startup of our Port conferencing program, right click on the green icon in the system area on the right of your clock.

If you do not see the icon, click the small arrow and the icon appears. After context menu shows up click on the “Remote support” and the main remote assistance window comes up. After that just wait a few minutes for our specialist, who will connect to your computer and solve your problem.

Our standard office hours are Monday to Friday 9:00 a.m. to 6:00 p.m. CET. If you request assistance in this time, our specialist will connect automatically. If you need assistance at another time, please, contact us by phone.